How a Fintech Startup Reduced Requirements Churn by 40% in 8 Weeks
40% reduction in requirements churn
The programme involved 12 distinct stakeholder groups across clinical, operational, and technical domains. Each group had different priorities, different success criteria, and different levels of engagement with the programme.
Previous attempts at alignment had resulted in superficial agreement that broke down as soon as implementation decisions needed to be made.
We designed a multi-layered engagement strategy that addressed each stakeholder group's specific concerns while building toward a shared programme vision.
Our approach included individual stakeholder interviews, group workshops with structured decision-making protocols, and a governance framework that created clear escalation paths for competing priorities.
The programme progressed to successful delivery with no further stakeholder-related delays. The governance framework was subsequently adopted as a template for future programmes.
“We'd been going in circles for months. BA Pro gave us a process that actually produced decisions -- and decisions that stuck.”
40% reduction in requirements churn
18 months of drift resolved in 12 weeks
Roadmap delivered in 10 weeks, first value in 60 days