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Process Optimisation

Turning 18 Months of Scope Creep into a Clear 90-Day Delivery Plan

Client: A National Retail ChainIndustry: RetailDuration: 12 weeks

The Challenge

The client had been attempting to rebuild their e-commerce platform for 18 months. What started as a six-month project had ballooned as stakeholders continuously added requirements, changed priorities, and debated architectural decisions.

By the time we were engaged, the team had 400+ backlog items with no clear prioritisation, three competing roadmaps from different business units, and development velocity had dropped by 60%.

Our Approach

We conducted a rapid diagnostic over the first two weeks, mapping all stakeholders, cataloguing the existing backlog, and identifying the core business capabilities that needed to ship for the platform to deliver value.

Using a structured prioritisation framework, we reduced the backlog from 400+ items to 85 essential stories, aligned three business units around a single roadmap, and created a 90-day delivery plan with clear milestones and governance checkpoints.

Results

0%
Backlog reduction
0
Day delivery plan
0
Business units aligned

The project was successfully delivered within the 90-day window. The CTO later described the intervention as 'the turning point that saved a seven-figure investment.'

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