How a Fintech Startup Reduced Requirements Churn by 40% in 8 Weeks
40% reduction in requirements churn
The client operated 14 core business processes across three countries, with significant manual intervention at every stage. They knew there were inefficiencies but lacked the analytical capability to quantify them or prioritise improvements.
We deployed a two-person team for six weeks, conducting process walkthroughs, time-motion analysis, and stakeholder interviews across all three geographies. Each process was mapped, measured, and assessed for automation potential using a proprietary scoring framework.
The client used our analysis to secure board-level funding for a multi-year process automation programme. Three of the five quick-win automations were implemented within the first quarter.
40% reduction in requirements churn
18 months of drift resolved in 12 weeks
12 stakeholder groups aligned in 16 weeks